FAQ

We offer shipping worldwide! 

All orders will be picked and packed within 1 business day of them being placed. However during sale periods and popular product launches please allow up to 3 business days for dispatch. If you want to know about the status of your order (and it has been longer than 3 business days) please email hello@cachia.shop.

All orders are dispatched from Melbourne Metro, to get an idea of how long your delivery will take please use the Australia Post delivery calculator here.

Shipping time might vary depending on location, shipment method and other factors.

We offer $6.00 standard shipping Australia-wide, orders over $150 are eligible for free shipping.

Orders with express shipping will be calculated at checkout depending on your location. Full price will be displayed at checkout. 

International orders will be calculated at checkout depending on your location and shipping method. Full price will be displayed at checkout. 

Australia Post are currently experiencing domestic and international delivery delays due to limited flights, social distancing requirements and increased parcel volumes. These delays are impacting both standard and express shipping.


We know delays can be frustrating but Australia Post are doing everything they can to deliver as safely and quickly as possible.


Thank you for your patience.

Unfortunately we cannot change your order once it has been placed. We may be able to cancel your order (if it has not been packed) and then you are able to place a new one.

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been packed. We ask to please take care when entering your postal details, and if you've recently moved, please make sure our system has your updated details.

We process and pack your order as fast as possible. You can cancel your order as long as it has not been packed. To cancel your order please email hello@cachia.shop

You will receive a notification from Shippit once we have packed your order. Shippit will also send you multiple shipping updates to your email or mobile phone throughout the delivery process. If you think your order is taking longer than expected please contact the courier (Australia Post / Couriers Please) via their website and lodge a customer enquiry to get a further update on your delivery.

Not what anyone wants! As much as we try, human error can occur. If you have received the wrong order please get in touch with us as soon as possible so we can rectify the issue.

We have extended our returns policy to 60 days during the Christmas Period. 

Christmas Returns Policy:

  • Item(s) must be returned within 60 days of purchase; 60 days starts from the date of purchase to when it is received at our warehouse
  • Item(s) must be unworn, unwashed and must have the original tag still attached.
  • Item(s) must be in the original packaging which must be in original condition.

If you item(s) match all of these conditions, you can lodge a return with us here. Please note there are no returns or exchanges for sale items. CACHIA reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. Please try and fold your garments when returning. Scrunched up items will be charged a $5 pressing fee.

Returns Policy:

  • Item(s) must be returned within 30 days of purchase; 30 days starts from the date of purchase to when it is received at our warehouse
  • Item(s) must be unworn, unwashed and must have the original tag still attached.
  • Item(s) must be in the original packaging which must be in original condition.


If you item(s) match all of these conditions, you can lodge a return with us here. Please note there are no returns or exchanges for sale items. CACHIA reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed. Please try and fold your garments when returning. Scrunched up items will be charged a $5 pressing fee.

All exchange shipping is done at the customer's own expense and we recommend you use a-prepaid traceable method to ensure safe and documented delivery. CACHIA takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable. 

Returns send back via standard post will take 3-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. You will receive a notification once your return has been processed by us. If it has been longer than 3 business days please get in touch with your tracking number. Refunds will be returned via the same payment method as the customer's original payment. Depending on your card issuer, this can take up to 10 business days for the funds to show in your account. 

Faults Policy:

  • CACHIA must be notified within 60 days of purchase
  • You will need to include a photograph of the item with a description of the fault
  • You must include "proof of purchase", being either the order confirmation, invoice from CACHIA or bank statement.

If you are unable to photograph the fault we will require you to send the garment back to us, if deemend faulty we will refund you for both the item and return postage. We ask for you to please include postage receipt in the parcel. 

All goods are quality checked prior to dispatch, however sometimes production faults are accidentality missed. If you think you have received a faulty item, please email us at hello@cachia.shop.

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We also offer After-Pay & ZipPay


New product and restock information will be posted on the CACHIA official Instagram account @cachia__.

You can also sign up to our mailing list to be the first to find out about product launches and restocks.

We do not offer pre-sale items.

Cachia products are exclusively sold online at www.cachia.shop

We are constantly trying to have a stock level that will keep up with demand, but some popular items do sell out fast. Our focus is to keep up with the latest trends and also keep you surprised. If an item is going to come back into stock we will let you know on Instagram.

Unfortunately items cannot be reserved by holding them in your cart. Order transactions are completed in the order they are received.

Unfortunately when certain products are in such high demand, the system will operate this way to avoid overselling an item. Order transactions are completed in the order they are received.

CACHIA offer e-gift vouchers online. Gift vouchers will be emailed to the provided email address.

Yes, CACHIA is an Australian owned and operated Company, all products are designed in Australia. 

 

We use a range of International Manufacturing Partners, the factories we use also supply major Australian Retailers as well as International Brands. These factories are audited every year by qualified and accredited independent assessors to ensure that all Australian and International standards are met and to ensure that workers are paid fairly for hours worked, have safe working conditions and where accommodation is required that they have a safe and clean place to stay.


We also send our Import Manager and other qualified Quality Control staff several times a year to check on not only the quality of goods being produced but carry out our own Ethical Sourcing Audits.

We base our sizing off Australian Standards and there is a size guide below. However, each product has individual sizing and this can be found on the product page of that item.  If you have specific size related questions get in touch here.

    

SizeBust (cm)Waist (cm)Hips (cm)
8XS836593
10S887098
12M9375103
14L9880108
16XL10385113
18XXL10890

118

20XXXL11395

123