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    RETURNS POLICY

    CACHIA will exchange or refund goods purchased provided the goods are unused, have not been washed, are still in original packaging.

    Refunds will only be offered if items are received back at the CACHIA office within 30 days of the customer originally receiving their order.

    To complete a return, contact CACHIA via email info@cachia.shop to notify us you wish to exchange or refund your order.

    We will then email you instructions on how to complete your return and what information to include on or inside the package.

    All return shipping is done at the customer’s own expense and we recommend you use a prepaid and traceable method to ensure safe and documented delivery. CACHIA takes no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable.

    CACHIA reserve the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.

    Refunds will be processed via the same method as the customer’s original payment (PayPal/Visa/Mastercard/Afterpay).

     

    FAULTY ITEMS 

    All goods are quality controlled prior to dispatch, however sometimes production faults can result that are accidentally missed. Proof of fault must be sent via photograph, or returning the goods and a refund will only be given if an item is deemed to be legitimately faulty by CACHIA.

    Return of faulty goods must adhere to the following:

    >The product must have been purchased within 6 months of notification.
    >You must notify CACHIA via email info@cachia.shop with:
    (i) A photograph of the item with a description of the fault.
    (ii) A “proof of purchase”, being either the email confirmation or invoice from CACHIA or bank statement.

    Please note that wear and tear in the course of normal use is not considered a fault. All items should be handled with care.

    For more information on how to care for your products please refer to the care label on your product or email us at info@cachia.shop.