We pride ourselves in having top quality products, and we offer a 30-day money-back guarantee if you are unhappy with a purchase. Learn more about our Cachia Comfort Guarantee, because comfort isn’t optional, it’s essential!
Returns Policy:
At Cachia, comfort is everything. That’s why every full-priced item you purchase is covered by our Cachia Comfort Guarantee. If it’s not the right fit, feel, or vibe, you can return it within 30 days for a refund or exchange, no questions asked!
Here’s how it works:
To be eligible for a return:
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Your return must be lodged and received at our warehouse within 30 days of purchase.
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Items must be unworn, unwashed, and in original condition, with all tags attached.
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Items must be returned in their original packaging. Please try to fold garments neatly, scrunched-up items may incur a $5 pressing fee.
Please note:
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Sale items are final sale and not eligible for return or exchange.
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Cachia reserves the right to deny refunds if returned items don’t meet the above requirements upon inspection.
How to lodge a return:
You can submit your return through our returns portal here.
Whether you're after a refund or an exchange, we’ve made the process simple and stress-free, just like our pyjamas!
Faulty Items Policy
We are committed to providing high-quality products. If you receive a faulty item, we’re here to help.
You have 60 days from the date of purchase to report any faults. Please contact our Customer Care team with your order details, a description of the issue, and photos of the fault. Once your claim is assessed and approved, we’ll arrange a repair, replacement, or refund.
This policy applies to items with manufacturing faults only and does not cover general wear and tear or damage caused by misuse.
If you have any questions, feel free to reach out to us at hello@cachia.shop — we're happy to assist!