Returns Policy

• Items must be returned within 30 days of purchase. The 30-day period starts from the date of purchase and ends when the item is received at our warehouse.

• Items must be unworn, unwashed, and have the original tag still attached.

• Items must be in their original packaging, which must be in its original condition.

• We do not accept returns or exchanges for sale items. Please keep this in mind when making a purchase.

To process a return please contact Customer Support at hello@cachia.shop with your order number and our customer service team will assist you further. 

Faulty Items Policy

We are committed to providing high-quality products. If you receive a faulty item, we’re here to help.

You have 60 days from the date of purchase to report any faults. Please contact our Customer Care team with your order details, a description of the issue, and photos of the fault. Once your claim is assessed and approved, we’ll arrange a repair, replacement, or refund.

This policy applies to items with manufacturing faults only and does not cover general wear and tear or damage caused by misuse.

If you have any questions, feel free to reach out to us at hello@cachia.shop — we're happy to assist!