Shipping
Christmas Cut Offs
FLAT RATE $9.95 for all orders under $99
Express Shipping Australia-wide $14.95
E-Parcel Standard Shipping - Order by the 16th of December to receive by Christmas
Express Shipping - Order by the 16th of December to receive by Christmas
Postage & Handling
Free Delivery On All Australian orders over $99
FLAT RATE $9.95 for all orders under $99
Express Shipping Australia-wide $14.95
How long will delivery take?
Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
All orders made via www.cachia.shop are despatched from Melbourne Metro
- Australian Domestic: Please use the Australia Post delivery calculator here
- All postage and handling prices above are AUD unless otherwise stated
How do I track my order?
The best way to track your order is via the courier’s tracking page.
For Australia Post tracking, please visit this link: https://auspost.com.au/mypost/beta/track/search
For Courier’s Please tracking, please visit this link: https://www.couriersplease.com.au/Help-Centre
You can find your tracking number in the tracking confirmation email that is sent to you after your parcel leaves our warehouse.
I think my order is lost with Australia Post.
Oh no! The best way to deal with this is to directly contact the courier as they will have further information.
Please visit: https://auspost.com.au/help-and-support, there is an enquiry, online chat or call option.
Australia Post will directly keep you updated if they open up an enquiry. If they confirm your parcel is lost, please email us this correspondence (screenshot or forwarded email) so we can rectify the issue for you.
I think my order is lost with Courier’s Please.
Oh no! The best way to deal with this is to directly contact the courier as they will have further information.
Please visit https://www.couriersplease.com.au/tools-track, there is a button on the bottom right corner of the webpage. If you ask to chat to a human twice you will able to get in contact with a representative who will be able to assist you further.
Unfortunately, we do not have access to their systems so only they would be able to access proof of delivery or see if your parcel has been deemed as lost.
If they deem your parcel as lost in transit, please email us this correspondence (screenshot or forwarded email) so we can rectify the issue for you. They may open up a case for you so they can investigate where it is and they will be in touch with you via email if this occurs.
Unfortunately, we do not have access to their systems so only they would be able to access proof of delivery or see if your parcel has been deemed as lost.
If they deem your parcel as lost in transit, please email us this correspondence (screenshot or forwarded email) so we can rectify the issue for you. They may open up a case for you so they can investigate where it is and they will be in touch with you via email if this occurs.
INTERNATIONAL ORDERS:
All International orders are sent with Australia Post. Prices are calculated at checkout.
All shipping charges are calculated at checkout