Because comfort isn’t optional, it’s essential.
At Cachia, we design every piece with comfort at the heart of what we do. But if something you’ve ordered isn’t exactly what you expected - whether it’s the fit, the feel, or you simply don’t love it - we’re here to make it right.
That’s why we’ve introduced the Cachia Comfort Guarantee.
What it means:
If you’re not 100% comfortable in your new Cachia, you can return it within 30 days, no questions asked.
Whether it’s for a refund or an exchange, the process is simple, seamless, and stress-free.
We call it shopping with confidence.
How it works:
-
Try it on.
Feel the fabric, check the fit, wear it at home. If it’s not the right vibe, that’s okay. -
Submit a return within 30 days.
Use our simple returns portal here. -
Choose what works for you.
Opt for a refund or exchange, whatever feels best.
What’s covered?
✔ All full-priced items
✔ All sleepwear and loungewear
✔ Australia-wide and international customers
What’s not covered?
✘ Final sale items
✘ Items that have been worn or washed beyond trying on
✘ Items returned outside of the 30-day window
Why we do this:
We believe comfort is personal and we’re committed to getting it right.
That’s the Cachia Comfort Guarantee.